Digital Transformation in Business Licensing Innovation Through a One-Stop Service Management Policy https://doi.org/10.35719/ijief.v8i1.2350 Authors Halimatus Zahra Universitas Islam Negeri Kiai Haji Achmad Siddiq Jember Digital Transformation, Business Licensing Innovation, One-stop Service Management Abstract How to Cite Metrics References Similar Articles This study aims to: first, explore the digital transformation undertaken by the Jember Regency government in conducting business licensing through a one-stop service policy; second, analyze the impact of digital transformation on business licensing innovation through a one-stop service management policy; and third, explore the effectiveness of business licensing innovation through a one-stop service management policy. Based on these objectives, this study is expected to contribute: first, contributing to institutions to always innovate in services by implementing digital transformation for effectiveness in public services; and second, contributing to the community that digital transformation can make services more effective in terms of time and cost, especially if carried out through a one-stop service. Thus, there is no long bureaucracy. The objectives and contributions can be achieved through a qualitative research approach with a case study type. Researchers directly explore the one-stop service management policy implemented in Jember Regency since 2021. Researchers conducted observations, interviews, and traced data through a documentation process. Analysis used the Miles and Huberman model, and data validity tests used source and technique triangulation. The results of this study, first, the Jember Regency government in business licensing services innovated by changing the system to a one-stop and digital-based system, so that business actors did not have long bureaucratic licensing processes. Second, the impact of one-stop shop management, coupled with digital transformation, is fast, easy, and affordable service. Third, business licensing innovations are effective in preventing fraud and extortion, as well as being time-efficient. Downloads Download data is not yet available. References Adyati, D., & Ahmad, B. (2025). Evaluation of OSS https://ideas.repec.org/a/bjx/jomwor/v2025y2025i1p358-362id687.html Adyati, D., & Ahmad, B. (2025). Evaluation of the Online Single Submission Service at the Investment and One-Stop Integrated Services Office in Bantaeng Regency, Indonesia. Journal of Management World, 1, 358–362. https://ideas.repec.org/a/bjx/jomwor/v2025y2025i1p358-362id687.html Afifah, D. (2019). 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INOVATOR. https://ejournal.uika-bogor.ac.id/index.php/INOVATOR/article/download/677/5879 Submitted 2025-06-30 Downloads Full Text (English) 2025-06-30 Vol. 8 No. 1 (2025): Indonesian Journal of Islamic Economics and Finance Section Articles Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under an Attribution 4.0 International (CC BY 4.0). that allows others to Share — copy and redistribute the material in any medium or format, Adapt — remix, transform, and build upon the material. This work is licensed under an Attribution 4.0 International (CC BY 4.0)
